FAQ

Can I get a static IP?
All business plans come with a static IPv4 address. Personal plans utilize CGNAT. All services from Infinite include a static /48 IPv6 range. We recommend...
Thu, 5 Sep, 2024 at 10:09 AM
Can I use my own G.fast modem?
Yes, but the supported configuration is the Ethernet port of the supplied modem from Vision Network.
Thu, 5 Sep, 2024 at 10:04 AM
Do I need to cancel my iiNet VDSL2 service after I am connected with Infinite?
Yes, we recommend contacting your previous provider to ensure they cancel the service. Some issues with iiNet services affecting new Infinite services have ...
Thu, 5 Sep, 2024 at 10:06 AM
How can Infinite provide this service before iiNet does?
Infinite Networks has been certified by Vision Network to deliver G.fast. The Vision Network operates independently from retail businesses, ensuring no bran...
Thu, 5 Sep, 2024 at 10:03 AM
How do I connect the Vision modem and the router?
Connect the LAN port of the Vision modem to the WAN port of your router with an Ethernet cable.
Thu, 5 Sep, 2024 at 10:10 AM
How do I set up my IPv6 range?
Set your router to use DHCPv6. Alternatively, you can try SLAAC.
Thu, 5 Sep, 2024 at 10:06 AM
How long does it take to install?
On average, where the connection is available and the order is accepted, installation takes between 2-4 working days.
Thu, 5 Sep, 2024 at 10:04 AM
I am not getting full speeds compared to my reported sync speeds, what can I do?
Use a wired connection to your router to test speeds. Isolate your computer to the router and ensure it is the only connected device during testing. ...
Thu, 5 Sep, 2024 at 10:07 AM
Is there a way to accurately predict speeds with G.fast before signing up?
Not at this time. We are working with Vision Network to estimate speeds, but cable length, quality and interference significantly affects final sync speeds.
Thu, 5 Sep, 2024 at 10:03 AM
My router is not getting an IP address, what can I do?
Unplug your router or computer from the LAN port of the supplied Zyxel GM4100 modem for 3 minutes, then plug your device back in.
Thu, 5 Sep, 2024 at 10:06 AM