FAQ

What G.fast profile does this service use?
The Vision Network in the ACT uses the G.fast profile 212a (212Mhz).
Thu, 5 Sep, 2024 at 10:03 AM
What happens if I can’t get full speeds?
Sync speeds vary by premises due to cable length, cable quality, and interference. If you cannot achieve speeds faster than 250/50Mbps, you will be offered ...
Thu, 5 Sep, 2024 at 10:03 AM
What is the average ping speed I can expect from the first hop?
Our customers typically experience 2-6ms pings to the first hop (Infinite Core Network located at TransACT House).
Thu, 5 Sep, 2024 at 10:00 AM
What settings do I need to put into my modem/router? (VDSL2)
Infinite does not require a VLAN tag on the modem. We use IPoE, which means we provide a DHCP service to your router. Set your router to Dynamic/DHCP, and a...
Thu, 5 Sep, 2024 at 10:07 AM
What settings do I need to put into my router? (G.fast)
Infinite uses IPoE, which means we provide a DHCP service to your router. Set your router to Dynamic/DHCP, and all the settings will be sent to your router....
Thu, 5 Sep, 2024 at 10:07 AM
What type of Modem/Router do I need? (G.fast)
For all G.fast plans, a Zyxel GM4100 modem is provided upon installation. Only a router is required to share the connection with other devices on your pre...
Thu, 5 Sep, 2024 at 9:55 AM
What type of Modem/Router do I need? (VDSL2)
Any VDSL2 modem or modem/router that supports the 17a Profile is suitable.
Thu, 5 Sep, 2024 at 9:59 AM
Where is your network located?
We are a Canberra-based ISP delivering broadband tails in Canberra. We have Points of Presence at TransACT House, NextDC C1 in Canberra, and Equinix SY4 i...
Thu, 5 Sep, 2024 at 10:02 AM
Who do you peer with?
We peer with IX ACT, Equinix IX, and Megaport, and have bilateral peering arrangements with major networks such as Google, AWS, Microsoft, Cloudflare, AARNe...
Thu, 5 Sep, 2024 at 10:00 AM
Who turns up to do the install?
A representative from Vision Network will attend your installation, connect the provided G.fast Zyxel GM4100 modem, and test the service to the socket for V...
Thu, 5 Sep, 2024 at 10:05 AM