If your InfiniteIQ app isn’t connecting to your Calix GigaSpire 4.2 router, it usually means there’s a problem with your phone’s connection or the router’s link to the app. Follow these steps to get connected again.


Step 1: Check Your Internet Connection

  • Make sure your phone is connected to the Wi-Fi network provided by your GigaSpire router.

  • If you’re using mobile data, switch to Wi-Fi and try again.

Step 2: Restart the App

  • Close the CommandIQ app completely.

  • Reopen the app and try to log in again.

  • If prompted, re-enter your account details.

Step 3: Restart Your Router and Phone

  • Power off your GigaSpire router for 30 seconds, then turn it back on.

  • Restart your phone.

  • Open the CommandIQ app again and check if it connects.

Step 4: Check for Updates

  • Make sure your InfiniteIQ app is updated to the latest version in the App Store (iOS) or Google Play Store (Android).

  • Ensure your phone software (iOS/Android) is also up to date.

Step 5: Reset the App Connection

  • In the InfiniteIQ app, go to Settings > Account > Reset / Reconnect Router (wording may vary slightly depending on version).

  • Follow the prompts to re-pair your app with the GigaSpire 4.2.

Step 6: Reinstall the App

  • If the issue continues, uninstall the InfiniteIQ app.

  • Reinstall it from the App Store or Google Play Store.

  • Log back in with your Infinite Smart Wi-Fi account details.

Still Not Working?

If you’ve tried the steps above and the app still isn’t connecting, please contact our support team. We can help reset your router and ensure your app is properly paired.