I lost my connection
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Modified on: Thu, 24 Feb, 2022 at 9:06 AM
General Troubleshooting
- Check all the physical connections of your modem and devices. Look out for any loose cable/wire
- Restart your modem
- Verify your address on NBN’s network status page to see if your service is affected by an outage or planned maintenance
- Contact us so that we can troubleshoot with you and if needed we will log a fault to NBN
- Please provide these useful details to help us troubleshoot:
- Brand and model of your modem
- Modem MAC address
- Modem light color and activity (Red, Amber, Green, On, Off, Blinking)
- A photo of the modem will be handy
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