General Troubleshooting

  1. Check all the physical connections of your modem and devices. Look out for any loose cable/wire
  2. Restart your modem
  3. Verify your address on NBN’s network status page to see if your service is affected by an outage or planned maintenance
  4. Contact us so that we can troubleshoot with you and if needed we will log a fault to NBN
  5. Please provide these useful details to help us troubleshoot:
  • Brand and model of your modem
  • Modem MAC address
  • Modem light color and activity (Red, Amber, Green, On, Off, Blinking)
  • A photo of the modem will be handy