Why has my service been suspended?

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  If you’re moving home, we can help transfer your existing service to your new address so you stay connected with minimal downtime. What you need to do To arrange a transfer, simply contact our support team with: Your current service address Your new ...

• When will I be billed?

  Billing occurs on the same date each month, based on your service activation date. If you’ve recently joined Infinite, your first invoice may include: A pro-rata charge from activation date to your billing cycle start Your next month of service in ...

• Infinite Customer Portal

  The Infinite Portal gives you one place to manage all of your internet and network services with Infinite. Using the portal, you can: View your active services Monitor data usage Check service status and uptime View and download invoices Pay bills ...

• What is Infinite SmartLife?

  Infinite SmartLife is our managed home networking service powered by Calix. It combines high-performance Wi-Fi hardware with a mobile app so you can control your network, manage devices, set parental controls, and enjoy built-in security features. We ...

• How do I update my payment details?

  To update your payment method: Log into the Infinite customer portal - https://sso.infinite.net.au/login Go to Billing or Payment Settings Add or update your credit/debit card details Keeping your payment details up to date ensures uninterrupted ...